End of Year Recap & Looking Ahead: A Message from Our CEO

December 27, 2023 Array Team


Dear Array Community,

As we approach the end of this transformative year, I find myself reflecting on the incredible journey we’ve continued upon together. At the heart of our endeavors is a simple yet profound belief: that success is built on authentic, positive relationships with people. Our commitment to this belief has guided us through a year marked by milestones, challenges, and most importantly, the unwavering support of our employees, clients, and partners. Looking back, there are several key achievements that stand out, each a testament to our dedication to enhancing the way people engage and learn from one another.

Seamless Integration and Enhanced Capabilities

We successfully completed the overhaul of the Array platform, ushering in a new era of seamless integration with our customers’ existing software. This not only empowers more powerful reporting through our Business Intelligence (BI) tool but also introduces a more user-friendly interface with enhanced capabilities, making the Array experience even more intuitive and efficient. Beyond integration, our products underwent significant enhancements in stability, security, and scalability, creating a robust foundation for our clients to focus confidently on the substance of their meetings while we handle the technology. 

Adapting to Industry Challenges

In an industry marked by the fluid nature of supporting various meeting types, our adaptability has shone through. Recognizing the challenges our clients faced in navigating virtual, in-person, and hybrid meetings, we positioned ourselves as a flexible partner, ready to meet their ever-evolving needs.

This year witnessed a notable shift towards hybrid meetings in the competitive landscape. Anticipating this change, we strategically designed our platform to accommodate both in-person and virtual audiences seamlessly. This strategic move not only solidified our position as industry leaders but also empowered our clients to consume content in real-time with less than a one-second lag, setting us apart from the longer delays experienced elsewhere.

Client Feedback Shaping Our Strategy

Our clients continue to be at the heart of our success. The invaluable feedback we've received reinforces that our three-legged stool—Service, Data, and Software—is not only balanced but equally valuable to those we serve. The adaptability and dedication of our team, both on-site and virtually, have been highlighted, making our service a cornerstone of our offerings.

Cultural and Team Developments

Our culture and team have thrived amidst these changes. This year, we came together for our annual company picnic, fostering team-building activities and reinforcing our commitment to community engagement. Initiatives like creating stuffed bears for kids showcased our dedication to making a positive impact beyond our professional sphere.

Looking ahead, our priorities revolve around fostering a collaborative company culture that encourages innovation and inclusion. Employee development will be paramount, with initiatives aimed at enhancing skills, providing growth opportunities, and promoting a supportive environment for professional advancement and personal well-being.

Sustainability and Social Responsibility

Sustainability and corporate social responsibility are integral to our business strategy for the coming year. Our technology's integration in meetings significantly reduces the demand for printed materials, and our commitment goes beyond this. We will donate unused iPads to underprivileged schools, retirement communities, churches, and local associations, contributing to meaningful causes and making a positive impact on communities in need.

Vision for 2024: Elevating Insights and Client Experience

Looking ahead to 2024, our vision is clear. We aim to advance our reporting and insights capabilities through the introduction of our latest Business Intelligence (BI) tool. This initiative will seamlessly integrate with our clients' internal systems, creating a centralized hub for convenient access to meeting content. The goal is to elevate the client experience with Array and refine our insights to enhance their future programming.

A Message of Gratitude and Collaboration

In closing, I want to express my deepest gratitude to our employees, clients, and partners. Your roles are pivotal to our success. Our employees drive innovation and embody our values, client trust is the bedrock of our growth, and partnerships amplify our strengths, fostering collaboration. Together, we are the embodiment of excellence, and collective success is the true measure of our achievements.

As we step into the next year, let's continue this journey together, with shared enthusiasm, innovation, and a commitment to building authentic, positive relationships.

Wishing you all a wonderful holiday season and a prosperous New Year.


Marc Crawford
Chief Executive Officer

Share This: